Privacy Policy

Last Updated: July 2025

At CleverPro, we believe trust is earned, not assumed. That applies to our supplements and to how we handle your personal information.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have when you visit www.cleverpro.us, purchase our products, create an account, subscribe to our communications, or otherwise interact with our website.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with CleverPro, we may collect the following types of information.

Information You Provide

You may voluntarily provide information when you:

• Place an order

• Create an account

• Subscribe to our email or SMS list

• Contact customer support

• Submit a review

• Participate in a promotion or giveaway

This information may include:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Order history

• Payment information (processed securely through our payment providers)

• Customer service communications

• Information you voluntarily share regarding your wellness goals or product experience

We never store your complete credit card information.

Information Collected Automatically

When you visit our website, certain information is collected automatically, including:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Products viewed

• Time spent on our website

• Referring websites

• Shopping activity

• Approximate geographic location

• Website interactions

This information helps us improve our website, understand customer behavior, detect fraud, and improve your shopping experience.

Cookies & Similar Technologies

Like most ecommerce websites, CleverPro uses cookies, pixels, tags, and similar technologies.

These technologies help us:

• Keep products in your shopping cart

• Remember your preferences

• Recognize returning visitors

• Improve website performance

• Measure advertising performance

• Personalize your shopping experience

• Recover abandoned shopping carts

• Provide educational experiences and product recommendations

Most browsers allow you to disable cookies through your browser settings. Please note that disabling cookies may affect certain website functionality.

How We Use Your Information

We use your information to:

• Process and fulfill orders

• Deliver products

• Process payments

• Provide customer support

• Respond to inquiries

• Send order confirmations and shipping updates

• Improve our products and website

• Personalize your shopping experience

• Detect fraud and maintain website security

• Comply with legal obligations

• Send promotional emails and SMS messages when you've opted in

• Improve customer education and support experiences

Personalized Advertising & Analytics

We may use cookies, pixels, and similar technologies to better understand how visitors interact with our website and to provide more relevant advertising.

Our advertising and analytics partners may collect information about:

• Pages you visit

• Products you view

• Purchases

• Device information

• Browser information

• General location

• Website interactions

This information helps us measure advertising performance and deliver more relevant advertisements across platforms such as Google, Facebook, and Instagram.

You can manage advertising preferences through your browser settings or industry opt-out tools, including the Digital Advertising Alliance (DAA) and the Network Advertising Initiative (NAI).

Email & SMS Communications

If you've chosen to receive marketing communications, we may send:

• Product announcements

• Wellness education

• Exclusive promotions

• Subscriber-only offers

• Product recommendations

• Company updates

You may unsubscribe from marketing emails at any time by clicking the Unsubscribe link included in every email.

You may opt out of SMS marketing at any time by replying STOP to any message.

Opting out of marketing communications will not affect transactional emails such as order confirmations or shipping updates.

Third-Party Services We Use

To operate our business and provide a secure shopping experience, we work with trusted third-party service providers.

Depending on how you interact with our website, these providers may collect or process certain information on our behalf.

These services include, but are not limited to:

• Shopify for ecommerce platform services

• Shop Pay for accelerated checkout and payment processing

• Klaviyo for email and SMS marketing

• Google Analytics for website analytics

• Google Ads for advertising measurement and remarketing

• Meta (Facebook & Instagram) for advertising and analytics

• Recharge for subscription management (where applicable)

• FrontrowMD for educational content and AI-powered product experiences

• LiveRecover for shopping cart recovery communications

• Payment processors

• Shipping carriers

• Fraud prevention providers

• Customer support platforms

• Website hosting providers

Each of these providers maintains its own privacy policy governing how it handles information.

Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted service providers who help us operate our business or when required by law.

Examples include:

• Payment processing

• Order fulfillment

• Shipping

• Customer support

• Email and SMS delivery

• Website analytics

• Advertising performance measurement

• Fraud prevention

• Legal compliance

We may also disclose information when necessary to:

• Comply with legal obligations

• Protect our rights or property

• Prevent fraud

• Protect the safety of our customers

Health & Wellness Information

If you voluntarily provide information about your wellness goals, supplement experience, or product usage when contacting our customer support team or interacting with educational tools on our website, we use that information solely to:

• Respond to your inquiry

• Improve customer support

• Provide educational information

• Improve our products and services

We do not use this information to make medical decisions or provide medical advice.

Data Retention

We retain personal information only as long as necessary to:

• Fulfill orders

• Provide customer support

• Maintain business records

• Meet legal and tax obligations

• Resolve disputes

• Enforce our agreements

When information is no longer required, we securely delete or anonymize it where reasonably practicable.

Data Security

Protecting your information is important to us.

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

These safeguards include secure website encryption (SSL/TLS), secure payment processing, access controls, and ongoing monitoring of our systems.

While we work hard to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

International Visitors

Our website is operated from the United States.

If you access CleverPro from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your jurisdiction.

Your Privacy Choices

You have choices regarding your personal information.

You may:

• Access or update your account information

• Request correction of inaccurate information

• Request deletion of certain personal information

• Unsubscribe from marketing emails

• Opt out of SMS marketing

• Disable cookies through your browser settings

• Contact us regarding your personal information

To exercise any applicable privacy rights, please contact us using the information below.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Subject to applicable law, California residents may request to:

• Know what personal information we collect

• Access their personal information

• Correct inaccurate personal information

• Delete certain personal information

• Receive a copy of their personal information

• Opt out of certain sharing for cross-context behavioral advertising where applicable

• Limit the use of certain sensitive personal information where required by law

We do not sell personal information as that term is defined under California law.

To exercise your California privacy rights, please contact us using the information below.

Nevada Residents

Nevada residents may request that we not sell certain personal information covered by Nevada law.

Although CleverPro does not currently sell personal information as defined under Nevada law, Nevada residents may submit requests by contacting us.

Do Not Track

Some web browsers include a "Do Not Track" feature.

Because there is currently no consistent industry standard for responding to Do Not Track signals, our website does not respond differently when such signals are received.

Children's Privacy

CleverPro products are intended for adults.

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate parental consent, we will take reasonable steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

When we make material changes, we will update the "Last Updated" date at the top of this page.

Your continued use of our website after any updates become effective constitutes acceptance of the revised Privacy Policy.

Contact Us

Questions about this Privacy Policy or how we handle your information?

We're here to help.

CleverPro by Tora Labs

12130 Millennium Drive

Los Angeles, CA 90094

United States

Email: hello@cleverpro.us

We aim to respond to privacy-related inquiries as promptly as possible.